Ok, most of us have read this thread! http://www.the-gauge.com/showthread.php?t=23774&page=5
However as an alternitive I would like to relate a conversation I had by email and phone call with a customer today!
Quote
"If you received my email about the water & responded I never got it if you haven't shipped the water I would like to just cancel the order .and have a refund issued for my payment.thank you "
end quote
This gentleman had ordered some ponds from me this summer. I recieved this e-mail today and was totaly confused??? I never got this order!!! Anyway, after about 4 emails and a phone call to this gentleman it turns out that he had me confused with another company! Bottom line! He felt that I owed him a refund, and I did not even handle the order!
I offered to match the competetors price, and ship Monday as he was is a valued customer. He declined.
What I am saying is that it goes both ways, the retailer and the customer should have a dialoge and the end result should be that everyone is happy!
Just my opinion.
David
However as an alternitive I would like to relate a conversation I had by email and phone call with a customer today!
Quote
"If you received my email about the water & responded I never got it if you haven't shipped the water I would like to just cancel the order .and have a refund issued for my payment.thank you "
end quote
This gentleman had ordered some ponds from me this summer. I recieved this e-mail today and was totaly confused??? I never got this order!!! Anyway, after about 4 emails and a phone call to this gentleman it turns out that he had me confused with another company! Bottom line! He felt that I owed him a refund, and I did not even handle the order!
I offered to match the competetors price, and ship Monday as he was is a valued customer. He declined.
What I am saying is that it goes both ways, the retailer and the customer should have a dialoge and the end result should be that everyone is happy!
Just my opinion.
David