iNTERNET TRAINS
Hi All I'm new to this group so please excuse any mistakes.
I don't normally grumble too much but after reading all the posts here I thought I should relate my experiance with this outfit.
I operate a secinic railroad and was purchaseing Christmas gifts for my volunteers.
Only one of my guys models in n-scale, the rest ho. Anyhow after finding all the ho items (from 6 different online stores) I located (or thought I did) some n-scake PRR passenger cars (marked available) and placed my order. This was Dec 3 (allow 7-10 days for processing and shipping) On Dec 15 checked status once again and no change so I sent an email. Got a reply on Dec 20 that the order would be shipped Dec 26. I replied to the email with a cancellation that was never acknowledged. Contacted CC company (card was charged Dec 3 when items were ordered) on Jan 15 and account was credited by them. finally got a credit from internettrains yesterday. Really funny that when I checked the shipping status on the order last night it says it was canceled Dec 14 and credit was issued. Guess that they even have to lie to themselves. By the way, I had all of the oyher items within 6 days except 2 that I had been promptly notified were on backorder. On another note, ordered from Tower Hobbies last Christmas and they were great.
Hi All I'm new to this group so please excuse any mistakes.
I don't normally grumble too much but after reading all the posts here I thought I should relate my experiance with this outfit.
I operate a secinic railroad and was purchaseing Christmas gifts for my volunteers.
Only one of my guys models in n-scale, the rest ho. Anyhow after finding all the ho items (from 6 different online stores) I located (or thought I did) some n-scake PRR passenger cars (marked available) and placed my order. This was Dec 3 (allow 7-10 days for processing and shipping) On Dec 15 checked status once again and no change so I sent an email. Got a reply on Dec 20 that the order would be shipped Dec 26. I replied to the email with a cancellation that was never acknowledged. Contacted CC company (card was charged Dec 3 when items were ordered) on Jan 15 and account was credited by them. finally got a credit from internettrains yesterday. Really funny that when I checked the shipping status on the order last night it says it was canceled Dec 14 and credit was issued. Guess that they even have to lie to themselves. By the way, I had all of the oyher items within 6 days except 2 that I had been promptly notified were on backorder. On another note, ordered from Tower Hobbies last Christmas and they were great.