I am really losing patience here. I placed an order for 100 pieces of Model Power HO scale flex tracks on 11th of January, last month. They even charged my debit card on that day. The problem now is that i have been waiting for almost 2 months and i am not sure what is the status because they simply do not reply emails. According to the order status, it says:
First the order was cancelled, then it was ready to ship and finally shipped! So i waited for days and when i checked the status back, they ask me to contact them. When i did, they said:
Ok fine, i waited, for weeks and still no reply from them. I emailed them a few times asking what is the status of my order. No replies from them! Atleast a short status of what's happening would be nice of them. If they really are restocking, how long will it take? Why did their website say 100 pieces are available when ordered them? Why didn't they ask me if i am willing to wait for restocking?
What's worse is that the order is for the local railway fan and modelling club's layout. I am constantly being pressured to find out the status of the tracks. According to our timetable, we are suppose to have completed trackworks by end of this month.
Internettrains.com , sigh.........
Order Status Information:
Customer Emailed\Waiting on Response - Please check your email for more information.
Item(s) Allocated\Processing Order -Your order is in our system. Once all items are allocated your order usually ships within a few business days.
Item(s) Backordered -Will ship at a later date. Order will be left open until fulfilled.
Item(s) Canceled -Will not be shipping.
Item(s) Discontinued -No longer available.
Item(s) Out of Stock - Please re-order at a later date.
Item(s) Pre Ordered - Item has not been released or re-released yet. Order will be left open until fulfilled.
Item(s) Returned - Return received.
Item(s) Sold Out - No more available.
Item(s) Temporarily Unavailable - Not discontinued, but no future release date available.
Order Canceled - Order has been canceled.
Ready to Ship - Your order has been completed.
Shipped - Your order has shipped, tracking info updated in the evening.
Updated Payment Info Needed\Please Contact - We can't ship your order until we get updated payment info. Please contact us.
Waiting on Restock - More product in route to us shortly.
First the order was cancelled, then it was ready to ship and finally shipped! So i waited for days and when i checked the status back, they ask me to contact them. When i did, they said:
Order 130671- your order is ready to ship- I will get the shipping/handling charges tomorrow and if they are over your deposit I will e-mail you for credit card info. Otherwise we will ship your order.
Please make sure to include your order number in the subject when your are responding to this email.
Thank You
InternetTrains,Inc.
Ok fine, i waited, for weeks and still no reply from them. I emailed them a few times asking what is the status of my order. No replies from them! Atleast a short status of what's happening would be nice of them. If they really are restocking, how long will it take? Why did their website say 100 pieces are available when ordered them? Why didn't they ask me if i am willing to wait for restocking?
What's worse is that the order is for the local railway fan and modelling club's layout. I am constantly being pressured to find out the status of the tracks. According to our timetable, we are suppose to have completed trackworks by end of this month.
Internettrains.com , sigh.........