A few months ago I purchased an MRC Prodigy DCC system at a hobby shop (which advertised it as an Prodigy Advance) that was going out of business. The item I bought was sealed. I got around to opening it yesterday to look it over and read the instruction manual, etc. The throttle is a dispatch throttle rather than train control.:curse:
I called MRC and told them about it, their answer was look on the internet for another cab. Not, "I'm sorry to hear about that" or "Let me see what I can do for you"
I was told that I had to buy another item to make up for their mistake. I sent them an email politely asking them to make it right, which they have not answered.:curse:
So, unless they choose to make it right they can kiss whatever business they may have gotten from me goodbye. That is inclusive of the model aviation line, battery chargers, anything that has MRC anywhere on the package.
I will be listing the junk that I have from them on eBay within the next few days.
Matt
I called MRC and told them about it, their answer was look on the internet for another cab. Not, "I'm sorry to hear about that" or "Let me see what I can do for you"
I was told that I had to buy another item to make up for their mistake. I sent them an email politely asking them to make it right, which they have not answered.:curse:
So, unless they choose to make it right they can kiss whatever business they may have gotten from me goodbye. That is inclusive of the model aviation line, battery chargers, anything that has MRC anywhere on the package.
I will be listing the junk that I have from them on eBay within the next few days.
Matt