CNWman CONGRATS!!!
Trick of the trade (since I used to work for a train shop as well): Customers come for an experience, always give them your best and most of all, make your customers friends. I know your not exactly on the shop floor but I think you can still do it via this way. It's always good to make a joke or two if you can, you must just lookm for the right opertunity.
Right now I work in a Coffee Shop/ Restaurant, we greet the customers with a smile, pull out their chairs for them, present the menu and ask if they'd like anything to drink. After they've placed the order for their meals, we need take them the cutlery (this is where I see my chance for a joke). I take it too them hiding what I'm carrying by holding my tray high, with a serious face I say that I have some bad news and that the kitchen has run outta food, so "this is all I can bring them this evening". They normally look shocked and when you lower the stuff on the table they normally loosen up around you and giver a smile (yep, even those that came in grumpy).
Sorry, as usual going off my point. Just give your best to every potential customer and you will get their best. After meeting them a second time we are like friends and we even talk about our private lives- some even ask me to call them by their name instead of Sir or Ma'am.
On the Guage of course it's easy, since we're all frends!!
:mrgreen: