I just received my Broadway Limited NYC J1e, that I bought on November 4th, and am having a major problem right out of the box.
All the sound effects work great but the blasted engine WILL NOT run
I went through the whole recommended factory default jumper remedy in the Operator's manual and that did not work either. Instead of hearing the recommended 3 whistle hoots I heard a voice say "RESET". This procedure did nothing to correct the problem.
It was suggested that I try running it with standard DC power instead of DCC to see if it would run that way.... IT DID NOT
Any suggestions? Other than sending it back to Broadway Limited for service (ON A BRAND NEW OUT OF THE BOX ENGINE) I have already written them for suggestions.
Frustrated & Disappointed,
All the sound effects work great but the blasted engine WILL NOT run

I went through the whole recommended factory default jumper remedy in the Operator's manual and that did not work either. Instead of hearing the recommended 3 whistle hoots I heard a voice say "RESET". This procedure did nothing to correct the problem.

It was suggested that I try running it with standard DC power instead of DCC to see if it would run that way.... IT DID NOT

Any suggestions? Other than sending it back to Broadway Limited for service (ON A BRAND NEW OUT OF THE BOX ENGINE) I have already written them for suggestions.
Frustrated & Disappointed,