Read some other comments by disgruntled customers so thought I'd send in my two cents worth. Maybe there should be an "Oscar" for the most amazing "dis-service" received by Internet trains. Here goes:
April 28, 2007: Placed order for locomotive.
August 7, 2007: Phoned, was told it should be shipped soon.
August 27, 2007: Visa card charged
October 6, 2007: Still on back order
November 28, 2007: On back order
February 15, 2008: On back order. called and was told they get this product thr Walthers. Called Walthers and they said they have no back order for this item from internet train, and there was no scheduled run of this item in the future. Called Internet and told them this info, requested a credit on my card. Can't do that they say, because its "over six months old", so they'll send a refund check, BUT Finance is only in on Fridays, so she (the phone answerer) said she'd leave Finance a note.
March 10, 2008: Called and cancelled the order. Got an e-mail confirmation WOW first time they ever replied to anything.
March 21,2008: No refund check. Called, was told she (operator) would talk to Finance and notify me by E-mail when the check would be sent. Almost closing time, no E-mail so I called back and was told "I can't do E-mails while I'm answering the phone so I'll do it when I get off the phone, read "after work" (yea, sure you betcha),said she would contact Finance over the week end....
March 23,2008: No refund check and no E-mail
March 26, 2008: Called and was told my "case" went to processing on Monday the 24th. Refund should come soon.
March 28, 2008: No refund check, no E-mail, NO HOPE! Sure glad it's Friday, Happy Hour anyone??? I'll keep you posted....b.K.sign1
April 28, 2007: Placed order for locomotive.
August 7, 2007: Phoned, was told it should be shipped soon.
August 27, 2007: Visa card charged
October 6, 2007: Still on back order
November 28, 2007: On back order
February 15, 2008: On back order. called and was told they get this product thr Walthers. Called Walthers and they said they have no back order for this item from internet train, and there was no scheduled run of this item in the future. Called Internet and told them this info, requested a credit on my card. Can't do that they say, because its "over six months old", so they'll send a refund check, BUT Finance is only in on Fridays, so she (the phone answerer) said she'd leave Finance a note.
March 10, 2008: Called and cancelled the order. Got an e-mail confirmation WOW first time they ever replied to anything.
March 21,2008: No refund check. Called, was told she (operator) would talk to Finance and notify me by E-mail when the check would be sent. Almost closing time, no E-mail so I called back and was told "I can't do E-mails while I'm answering the phone so I'll do it when I get off the phone, read "after work" (yea, sure you betcha),said she would contact Finance over the week end....
March 23,2008: No refund check and no E-mail
March 26, 2008: Called and was told my "case" went to processing on Monday the 24th. Refund should come soon.
March 28, 2008: No refund check, no E-mail, NO HOPE! Sure glad it's Friday, Happy Hour anyone??? I'll keep you posted....b.K.sign1