Walthers support

Discussion in 'Getting Started' started by Nick8564, Dec 2, 2005.

  1. Nick8564

    Nick8564 Member

    Joined:
    Sep 3, 2004
    Messages:
    142
    Likes Received:
    0
    Has anyone had problems with Walthers customer support. I have sent two emails and called 4 times and can never get a person to talk to me.
    just wondering if the LifeLike buyout is still on the table and slowing things down. Thanks
  2. sumpter250

    sumpter250 multiscale modelbuilder

    Joined:
    Jan 19, 2002
    Messages:
    3,217
    Likes Received:
    0
    In the 2006 Walthers catalog, Life Like immediately follows Trainline. Pretty good indicator that Life Like is now Walthers' product.
    Customer support?, may just be behind due to the holidays.
    Pete
  3. eightyeightfan1

    eightyeightfan1 Now I'm AMP'd

    Joined:
    Jun 18, 2002
    Messages:
    2,837
    Likes Received:
    0
    I've never had a problem with them.
    In fact...They called me a couple of times to tell me something was backordered, even if it showed in stock on their website.
  4. jim currie

    jim currie Active Member

    Joined:
    Jun 29, 2003
    Messages:
    1,441
    Likes Received:
    0
    never have had a problem with walthers and they have replaced or sent parts to fix items several times but never tried the web site always used the phone.
  5. Nick8564

    Nick8564 Member

    Joined:
    Sep 3, 2004
    Messages:
    142
    Likes Received:
    0
    They finally replyed to me and were a great help. I guess the holidays are bogging them down.