Yup, sure did, not sure if I am any too pleased either. I ordered 5 turnouts from them at the beginning of the monthbecause of the great price. The website said it would take 2 days to ship, usually. It took 2 weeks to get the order. They gave me a tracking number to tell if my order was shipped, but it didnt work. After 1 week, I sent a respectable email asking about the order. No response. After 2 weeks, I sent a nasty email. Still no response. The package came that day...with only 3 turnouts, 2 were backordered. I sent a third email, telling them that I had received the package and was happy with what I got. No response. It has now been 3 weeks and I still dont have the rest of the order. When I do get it, I will have to pay shipping charges again. Add the total shipping charges to the original; price and I would have been better off going to my local hobby chain store and buying the turnouts; I would have had them that day, too. I did some research about National on rec.models.railroad, going back to 1995. Roughly half of the people liked them, the other half did not.