I used to work retail sales. One of the first lessons you learned was how valuable certain customers were. An angry customer costs approximately $27,000 in lost sales over a ten year period because of word-of-mouth advertising. However, a happy customer only generates $9,000 in sales over the same period by the same method. Needless to say, the squeaky wheels got the grease, the quiet ones got little if any attention at all. I do appreciate all the work I know this takes :thumb: Check's in the mail, right?