I just got into DCC. So a lots of things are new to me. I bought a decoder frome a dealer. It works, but there are some issues that I needed some help with. Dealer was unable to help me, but said to call the mfg. Well I did some research and found that the mfg did have a support site. So I E mailed them with the problems that I had. Then I waited for a reply, 2 days go by, not return E mails. So them I called the mfg. Got a voice mail, said that someone would call back. No returned phone call. Called again, same voice mall same message. Still no responce, at this time I am getting a little upset, so I make a third phone call. Voice mail again. This time I left a message that I was upset and would someone please return my call or resond to my E mail, that I had left at an earler date. I did get a call back that time- said that they were moving and things were a little messed up- OK I understand, but no replys? I was told that a tech would call me back on Tuesday, that is the day the tech would be in. Well its Tuesday and no call back?:curse: After hours now so most likley I will not get a return call. I did leave a 4th phone message today. Is it just me or what? I spend $$ and they will not reply- what gives. I know one thing- if I don't get a reply soon I will most likely never buy that product again and I will sure let anyone else know how I feel if I am asked about there product. Is this wrong? OK, off the soap box rant.