Bachman warranty service - good?

Discussion in 'Getting Started' started by mistressmotorsp, Jun 3, 2007.

  1. mistressmotorsp

    mistressmotorsp Member

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    I ordered a Bachman loco (N scale 4-8-2) that was DOA. The retailer sent me another in exchange. It lasted 30 secs, then also went DOA. The retailer is great and offerred to refund my money, but I would really like a loco that works for more than half a minute. Rather than continuing to make the USPS rich, I thought I might try sending the unit to Bachman.

    Does anyone have good or bad things to say about their warranty service? Are they timely? Do they actually do a good job fixing things?

    Thanks for any help.

    Mike
  2. Catt

    Catt Guest

    While I personally have no experience with Bachmann's warenty service I have never ever heard anything but rave revues about how good it is.

    I would certainly contact them about the unit then send it to them for repair or replacement.
  3. N Gauger

    N Gauger 1:20.3 Train Addict

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    "used it 3 times now" :) NEVER had a better Customer Service Center in my life!!!! They go out of their way to MAKE you feel satisfied about the complaint, error, broken part.. etc...

    I would, and have, recommended them to anyone that needed help :D
  4. ezdays

    ezdays Out AZ way

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    I've heard that they will repair or replace any product returned to them within a year of purchase, at no charge.

    I've used them once on a G scale loco and tender that was probably ten years old. For stuff that's that old, they charge a flat rate for the repair, plus parts, but when it was all over with, the applied the flat service charge to the cost of the parts and that's all I paid for was the parts, and they even replaced some parts that they didn't charge me for. They paid for the return shipping as well. When I called them to see how things were going, they treated me like I was an old friend. I wish all manufactures treated their customers like this. First class people all the way.
  5. mistressmotorsp

    mistressmotorsp Member

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    That's great to hear, thanks all. I think I will give them a try. I REALLY like the looks of this Southern green 4-8-2, so if they can fix it, it will be worth the hassle. Thanks again.

    Mike