Bachmann Customer Service
:thumb: I have had great success with sending back defective loco's to Bachmann. They replace them almost right away. Here is their service and Warranty information:
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Warranty Information[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Bachmann's Lifetime Limited Warranty covers motorized units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion.[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with warranty card or proof of purchase.[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]For items more than one year old, there is a nominal service charge for repair or replacement:[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• HO & N Diesel: $10.00[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• HO & N Steam: $15.00[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• Spectrum® HO, N, and On30: $20.00[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• Large Scale: $25.00[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]All accessories, power packs and speed controllers, and Plasticville USA® items are covered for 90 days only.[/FONT]
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Contacting Service[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]To send us e-mail, click here: Online Service Form[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Orders, repair inquiries, or general inquiries may also be sent to:[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Bachmann Customer Service[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]1400 East Erie Avenue[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Philadelphia, PA 19124[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Fax: 215-744-4699[/FONT]
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Bachmann's Service Department is available from 8:00 am to 4:00 pm Eastern. The Service Department is closed between Noon and 12:45 for lunch. [/FONT][FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]
Customer Service for all scales can be reached at 800-356-3910. Each department has its own extension.[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• Parts: Ext. 11 and 17[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• Technical Support: Ext.12[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• Repair Status: Ext. 13[/FONT]
[FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]• Customer Service Manager: Ext.18[/FONT]
Hope this helps and no I don't work for Bachamann! :mrgreen: